Privacy Policy

NovaGrow AI LLC is a New York limited liability company that helps service businesses get booked appointments through Meta advertising, lead qualification and CRM automation.

For any privacy-related questions or requests, you can contact us at:

Email: admin@novagrowai.com

Website: www.novagrowai.com

Address: 32 West Merrick Road, Freeport, NY 11520

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Business name and industry
• Information submitted through contact forms, landing pages, or funnels
• Device information, IP address, browser type, and usage data collected through cookies and tracking technologies
• Any other information you voluntarily provide to us

We collect information through the following means:

• Contact and inquiry forms on our website
• Lead generation funnels and landing pages
• Email and SMS communications
• Cookies and tracking pixels, including the Meta Pixel
• Direct communication via phone, email, or social media

We use the information we collect to:

• Respond to inquiries and provide our services
• Book and manage consultations or appointments
• Send follow-up communications by email, or by SMS where you have given consent
• Run and optimize advertising campaigns on your behalf or targeting relevant audiences
• Manage your account within our CRM system
• Improve our website, services, and marketing materials
• Comply with legal obligations

We do not sell your personal data. However, we may share your information with trusted third-party tools and service providers that help us operate our business, including:

• GoHighLevel (CRM, automation, and funnel platform)
• Meta / Facebook (advertising and pixel tracking)
• Lovable (website hosting)
• Google Workspace (email)
• Email and SMS communication platforms
• Contractors or team members involved in delivering your services

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

Mobile phone numbers and text messaging consent are never shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all of the sharing described above.

Our website uses cookies and tracking technologies, including the Meta Pixel, to:

• Understand how visitors use our website
• Measure the effectiveness of our advertising campaigns
• Retarget visitors with relevant ads on platforms such as Facebook and Instagram

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

We only send text messages to people who have given consent, for example by ticking the consent box when booking a call or submitting a form. Messages relate to your inquiry or our services, such as appointment confirmations, reminders and follow-ups.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to stop receiving messages. Reply HELP for help, or email admin@novagrowai.com.
• Consent to receive text messages is not a condition of purchasing any service.

We do not share mobile phone numbers or text messaging consent with third parties or affiliates for marketing or promotional purposes.

We retain personal data for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. When a client relationship ends, personal data is securely deleted or anonymized within a reasonable timeframe unless we are legally required to retain it.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time, including text messages (reply STOP)
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at admin@novagrowai.com. We will respond to all requests within a reasonable timeframe.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include secure storage, access controls, and the use of reputable third-party platforms with their own security standards.

While we take every precaution, no method of transmission or storage over the internet is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their individual privacy policies before submitting any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us:

NovaGrow AI LLC

Email: admin@novagrowai.com

Website: www.novagrowai.com

Address: 32 West Merrick Road, Freeport, NY 11520